Return and refund policy

1. 30-Day Return

You may request a return within 30 calendar days after the carrier records delivery. Returns requested after this period may be declined unless applicable law requires otherwise.

2. Return Eligibility

To qualify for a return, the item must be unused, uninstalled, undamaged, and in resalable condition, with all original parts, fasteners, manuals, accessories, and packaging. Proof of purchase from clipclamphome.com is required.

Hardware showing installation marks, drilled holes, scratches, missing parts, altered finishes, or other signs of use may not qualify for a standard return unless the item was defective or damaged when received.

3. How to Start a Return

1. Email info@clipclamphome.com before sending any item back. Include your order number, the item you wish to return, the reason for return, and photographs when the item is damaged, defective, or incorrect.

2. Wait for return authorization and the return instructions, including the correct return address. Returns sent without authorization or to an unapproved address may be delayed or refused.

3. Pack the complete item securely and ship it according to the instructions provided. Keep the carrier receipt and tracking number until the return is completed.

Return address：205 Klein St, Kaukauna, WI 54130, US

4. Return Shipping Costs

· If we sent the wrong item, or an item arrived damaged or confirmed defective, clipclamphome.com will provide or reimburse reasonable return shipping and offer an appropriate remedy.

· For buyer’s-remorse returns, including a change of mind, incorrect size selected, or an item no longer wanted, the customer is responsible for return shipping.

· Original expedited shipping charges, if any, are not refundable unless the return resulted from our error or applicable law requires otherwise.

5. Non-Returnable Items

· Final-sale or clearance items clearly identified as non-returnable before purchase, except where required by law.

· Customized, specially ordered, modified, or personalized products.

· Items that have been installed, used, altered, damaged after delivery, or returned with missing components, unless the return concerns a verified defect or shipping damage.

6. Inspection and Refunds

After the return is delivered, please allow up to 5 business days for inspection. If approved, the refund will be issued to the original payment method within 10 days. We do not charge a restocking fee for an eligible return that complies with this policy.

Your bank, card issuer, or payment provider may require additional time to post the credit. If more than 10 business days have passed after we confirm the refund, contact your payment provider and then contact us for assistance.

7. Exchanges

We do not process direct exchanges. To obtain a different product, size, finish, or quantity, return the eligible original item and place a new order.

8. Order Cancellations

Contact us within 24 hours if you wish to cancel an order. We will make a reasonable effort to stop fulfillment, but cancellation is not guaranteed after processing or shipment begins. If the order has shipped, the standard return process applies.

9. Defective Products and Legal Rights

Contact us promptly if a product is defective. Depending on the circumstances, we may request photographs, troubleshooting information, or return of the product. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.